Payments not possible due to a Cloudflare issue affecting our payment provider

Incident Report for Click & Drop

Resolved

This incident has been resolved.
Posted Dec 05, 2025 - 09:49 GMT

Monitoring

There has been an issue with payments not being able to be processed by our payment provider, due to a Cloudflare issue. Cloudflare have now stated they have a fix in place for the issue, and payments have now resumed. We are actively monitoring to ensure the issue has been completely resolved, and apologise for any inconvenience caused.
Posted Dec 05, 2025 - 09:25 GMT
This incident affected: Website (Click & Drop Payment Processing (Personal Customers)).